People can ask for a provider or report an challenge at any time, working day or evening.

Whitby, Ontario – Durham Location has released an on line self-services portal so residents can ask for a assistance or report an concern to the Area. Beginning March 10, inhabitants can use the portal to post and keep track of requests for numerous Regional expert services these types of as squander and recycling, water and sewer, and visitors inquiries. The self-services portal is accessible 24 hours a working day, seven days a 7 days, at

People can submit a request on the web each time it is effortless for them, and established up alerts to observe their request. Requests are routinely despatched to a purchaser services agent for motion. If a client demands to connect with the Location about their request, personnel will have all the information and facts at their fingertips.

Inhabitants can use the self-provider portal to request a recycling blue bin or a garbage bag tag exemption, report a water challenge, explain to us if you see a traffic mild not doing work properly, and more. The subsequent listing outlines the requests that are now dwell through

  • Waste Diversion Package Ask for
  • Waste Typical Inquiries     
  • Squander – Request Faculty Plans and Outreach 
  • Bag Tag Exemption Type Request 
  • Report H2o Challenges
  • Common Visitors Inquiry 
  • Pedestrian Safety
  • Crisis Administration Inquiry Submission 
  • Get hold of the Office of the CAO 

For the duration of organization hours, residents can call 311 for obtain to Regional information within the geographical borders of Durham Location. Folks outdoors people borders can entry information by contacting a person nearby variety, 905-668-7711, or toll-cost-free at 1-800-372-1102.

The self-provider portal is component of the myDurham 311 initiative, a transformational project aimed at increasing the buyer encounter at Durham Region.


“The new Client Portal is part of our eyesight for a wise, related and obtainable Region. Along with initiatives this sort of as our 311 cellular phone assistance and wise home devices, we are foremost the way with impressive services shipping, and making the Durham of tomorrow.”

– John Henry, Durham Regional Chair and Chief Govt Officer

“Durham Area is dedicated to building it less difficult for inhabitants to obtain the solutions they need, when they need them. The Shopper Portal permits residents to ask for assist or report an challenge each time it’s practical for them, and makes sure our workers have quick accessibility to information and facts to provide people much better.”

– Elaine Baxter-Trahair, Main Administrative Officer

“Residents can choose how they want to link with us so it’s as straightforward and hassle-free as possible—whether they do so in person, by phone or email, or utilizing our self-company tools. Thanks to myDurham 311 and our award-successful use of technological innovation, residents can get the service and support they will need.”

– Barb Goodwin, Commissioner of Corporate Companies

Speedy details:

  • Durham Location handles extra than a million transactions each and every yr.
  • 311 cellular phone support was launched last December in Durham Area, so inhabitants only have to recall 1 range to call for facts about Regional solutions.

Discover far more at

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