Asana and Jira Service Management are a pair of popular project management tools that support agile management. Asana is a flexible and user-friendly tool that caters to a variety of teams, from marketing to sales, design and more. It offers a simple, visual way to organize work, with features like task lists, Kanban boards, calendars and more. On the other hand, Jira Service Management, developed by Atlassian, is a project management tool designed specifically for software development teams. It offers a robust feature set that supports agile methodologies, including Scrum and Kanban boards, backlogs, sprint planning tools and more.

Asana vs Jira Service Management: Comparison table

Features Asana Jira
Time Tracking Yes Yes
Task Tracking Yes Yes
Agile Methodologies Support Yes Yes
Customizable Fields Yes Yes
Reporting and Analytics Yes Yes

Asana and Jira Service Management: Pricing

Asana offers a free plan for individuals or small teams with up to 15 members. When billed annually, the Premium plan costs $10.99 per user per month, with features like timelines, advanced search and reporting, and custom fields. It costs $13.49 when billed monthly. The Business plan, at $24.99 per user per month billed annually and $30.49 billed monthly, offers even more features and less limitations. For large organizations, there’s an Enterprise plan with custom pricing. For an in-depth look into Asana, check out our full Asana review.

Jira Service Management’s pricing is based on the number of users and the plan chosen. It offers a free plan for up to 10 users, with basic features and two GB of storage. The Standard plan costs $7.75 per user per month, offering additional features like user roles and permissions, audit logs and 250 GB of storage. The Premium plan, at $15.25 per user per month, includes advanced features like advanced roadmaps, unlimited storage and 24/7 premium support. When billed annually, however, the Standard and Premium plans cost $790 and $1,525 respectively for 1-10 users. For more on Jira Service Management, read our full Jira  Service Management review.

Feature comparison: Asana vs Jira Service Management

Time tracking

Asana provides a native time-tracking feature, allowing users to keep track (Figure A) of time spent on tasks directly within the platform. Additionally, it integrates with several time-tracking tools like Harvest, Everhour and Toggl, allowing users to track time spent on tasks directly within Asana. These integrations are useful for teams that need to keep track of time for billing, productivity or other purposes.

Figure A

Asana tracking actual time in a Customer Stories project.
Asana tracking actual time in a Customer Stories project.

Jira Service Management also has a built-in time-tracking feature. Users can log work on an issue and track time spent, remaining estimates and original estimates. Teams using Scrum or Kanban methodologies will value this, as tracking time spent on tasks can help with sprint planning and managing work in progress.

Task tracking

Asana allows users to create tasks as standalone items or as part of larger projects. Tasks can be viewed in a list, board or calendar view and can be assigned to team members and tracked through various stages. Asana’s task tracking is flexible and can be customized to fit different workflows, making it a versatile tool for managing work.

Figure B

A board view in Asana showing four types of tasks being tracked.
A board view in Asana showing four types of tasks being tracked.

Jira Service Management allows users to create, assign and track tasks as part of their software development workflow. Tasks in Jira are typically more detailed than in Asana, with fields for components, versions and more. Jira’s task tracking is particularly powerful for software development teams.

Agile methodologies support

Asana supports agile methodologies, with its board view allowing for a Kanban-style workflow. It also offers custom fields and task dependencies, which can be used to create a Scrum-like workflow. However, Asana’s agile features are not as robust as Jira Service Management’s, making it a better fit for teams using a more flexible or hybrid approach to agile.

Jira Service Management supports agile methodologies, including Scrum (Figure C) and Kanban, making it an ideal tool for software development teams. Jira Service Management’s agile features are more advanced than Asana’s, with support for sprints, backlogs and custom workflows. This makes Jira Service Management a powerful tool for teams that are heavily invested in agile methodologies.

Figure C

Jira’s Scrum board supporting a project sprint.
Jira Service Management’s Scrum board supporting a project sprint.

Customizable fields

Both Jira Service Management and Asana offer customizable fields. Custom fields in Asana can be used to track additional task information, like priority, cost, or progress. This makes Asana a flexible tool that can be tailored to fit a wide range of workflows.

As for Jira Service Management, custom fields can be used to track a wide range of task information, from technical details to business requirements, making Jira Service Management a highly customizable tool that can be adapted to fit complex workflows.

Reporting and analytics

Asana offers basic reporting features, allowing teams to track their progress and performance. Users can create custom reports to track tasks by assignee, due date, project and more. However, Asana’s reporting features are not as advanced as Jira Service Management’s, making it a better fit for teams that need simple, straightforward reporting.

In comparison to Asana, Jira Service Management offers more advanced reporting and analytics, allowing teams to track their progress and performance. Jira’s reports can provide detailed insights into issue status, time tracking, version progress and more, proving valuable to teams that need to closely monitor project progress and performance.

Asana pros and cons

Pros of Asana

  • Asana’s user-friendly interface, flexibility and wide range of integrations make it a versatile tool for various teams.
  • Its visual approach to project management can make it easier for teams to understand and manage their work.
  • Asana offers a free plan for small teams, making it a cost-effective choice for many organizations.

Cons of Asana

  • Some users find that Asana lacks some of the more advanced features found in other project management tools.
  • Its reporting features are also somewhat limited compared to tools like Jira Service Management.
  • Asana’s pricing can increase significantly for larger teams or teams requiring more features.

Jira Service Management pros and cons

Pros of Jira Service Management

  • Jira Service Management’s robust set of features and focus on agile methodologies make it a powerful tool for software development teams.
  • It offers advanced reporting and analytics capabilities, allowing teams to monitor project progress and performance closely.
  • Jira Service Management’s pricing is based on the number of users, making it a cost-effective choice for small to medium-sized teams.

Cons of Jira Service Management

  • Jira Service Management’s interface can be complex and may require a learning curve, particularly for non-technical users.
  • While Jira Service Management offers a free plan, its advanced features are only available in the paid plans, which can be expensive for larger teams.
  • Jira Service Management is primarily designed for software development teams and may not be as suitable for other types of teams.

Methodology

We used a combination of verified user reviews and product information listed on the product sites to create our comparison. We chose features that we believed would deliver the best comparison between Asana and Jira Service Management, and tested the products for ourselves to get a hands-on feel.

Should your organization use Asana or Jira Service Management?

Your decision should be informed by your needs and workflows. If your team values a user-friendly interface with flexible task management, Asana could be the better choice. It’s particularly well-suited for teams that manage a variety of work types.

On the other hand, if your team is heavily invested in agile methodologies, particularly in a software development context, Jira Service Management’s robust set of features — including Scrum and Kanban boards, backlogs, sprint planning tools and built-in time tracking — could provide significant advantages.

However, it’s worth noting that Jira Service Management’s interface can be complex and may require a learning curve, particularly for non-technical users. Since Asana and Jira Service Management offer free plans,we encourage you to try out each tool and see which one works best for your team.

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